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Customer Service Guarantee
DOA Guarantee
7 Days DOA Guarantee
If your item arrives damaged, please contact us within 7 days and provide clear and valid proof. Tobuyer will make compensation based on the damage situation.
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If your item arrives damaged, please contact us within 7 days and provide clear and valid proof. Tobuyer will make compensation based on the damage situation.
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Missing/Wrong Items Guarantee
7 Days Missing/Wrong Items Guarantee
If you receive a parcel with missing / incorrect / secondary packing items, please contact the merchant within 7 days of delivery and provide relevant proof. Tobuyer will make compensation based on the damage situation.
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If you receive a parcel with missing / incorrect / secondary packing items, please contact the merchant within 7 days of delivery and provide relevant proof. Tobuyer will make compensation based on the damage situation.
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Quality Guarantee
Quality Guarantee
Some of Tobuyer items enjoy [Quality Guarantee]. If the item you purchased has quality issues or problems caused by non-users, and enjoys "Quality Guarantee", Tobuyer will provide comprehensive after-sale service.
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Some of Tobuyer items enjoy [Quality Guarantee]. If the item you purchased has quality issues or problems caused by non-users, and enjoys "Quality Guarantee", Tobuyer will provide comprehensive after-sale service.
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No Reason Returns
No Reason Returns
In order to improve your shopping experience at Tobuyer, part of our items (doesn't apply to giveaways) can be returned for a refund with no reasons (such as: dislike, wrong purchase and other non-product quality issues).
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In order to improve your shopping experience at Tobuyer, part of our items (doesn't apply to giveaways) can be returned for a refund with no reasons (such as: dislike, wrong purchase and other non-product quality issues).
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If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Shipping Information
We provide tracking for all orders.
Please allow 24-72 hours for tracking updates to appear in the system.
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Customer Support
We provide support for Product Inquiries, Technical Support, Order & Billing, Account Management and so on.
For further assistance, feel free to contact our Support Team.
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