We accept returns within 30 days of delivery, provided the item is unused, in its original packaging, and accompanied by a proof of purchase. Please check our return policy.

Changes or cancellations can only be made before the order is processed. Please contact us as soon as possible if you need to make adjustments.

Once your order is shipped, you’ll receive a tracking number via email or sign in to your account to check order. You can use this number to track your order status on our website.

No. It is not required to have an account to place an order. However, we recommend you to sign up as TOBUYER account holder as you will be entitled to special offers, sales discount, loyalty programs, check delivery and received coupon discounts.

The delivery timeframe varies based on the shipping method selected at checkout and the destination. Generally, orders will arrive within 5-10 business days. For more accurate estimates, you can use our shipping calculator available on every product page and in the cart. This tool provides delivery times tailored to your location for each available shipping option.

To start a return or exchange, please contact our support team on service@tobuyer.com or contact your sales manager. We'll guide you through the process.

Tobuyer provides over 40 global payment methods to the convenience of worldwide users. Availability may vary based on your location.

Payments can be declined for several reasons, such as insufficient funds, incorrect card details, or restrictions from your bank. Please double-check your information or contact your bank for assistance.

You will be charged at the time of checkout. If any issues arise with your payment, we will contact you promptly. If you have any enquiries you can also contact us on info@tobuyer.com, click the Contact Us Live Chat or contact your sales manager.

Unfortunately, payment methods cannot be changed after an order is placed. However, you can cancel the order and place a new one with the preferred payment method if the order hasn't been processed yet.

Return shipping costs may vary depending on the reason for the return. If the item is defective or the wrong product was sent, we will cover the return shipping fee.

Refunds are typically processed within 14 business days of receiving the returned item. For exchanges, the replacement product will be shipped as soon as the return is processed.

If you never received your order, please follow these steps: 1. Check the Tracking Information: Refer to the tracking number provided in your shipment confirmation email to see the current status of your order. 2. Contact the Carrier: If the tracking information shows that your order was delivered but you haven't received it, contact the carrier for more details. 3. Verify the Shipping Address: Ensure that the shipping address you provided during checkout is correct. 4. Check with Neighbours: Sometimes packages are left with neighbors or in a safe place around your property. 5. Contact Customer Support: If you still can't locate your order, please reach out to our customer support team with your order number and details of the issue. We will assist you in resolving the matter promptly.

If your order is delayed or hasn’t arrived within the expected timeframe, please contact our support team. We will investigate and assist you in resolving the issue.

We ship to almost all countries worldwide. However, certain products may have restrictions and cannot be shipped to specific destinations. If your order cannot be shipped, we will notify you promptly. Shipping fees and transit times depend on your location. For detailed information, use our shipping calculator available in the cart. This tool provides delivery times and costs based on your location for all available shipping methods.

The shipping cost of our products vary according to the product type, location and shipping method you selected. You can view the shipping fees at cart and checkout. However, depending on your country regulation and product, you might be charged customs taxes.